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A Gap Analysis document is primarily utilized to evaluate and articulate the differences between the current state of a process, system, or product and the desired or intended future state. This involves identifying discrepancies and areas for improvement or change within an organization, allowing for a focused approach to achieving business objectives.

Conducting a Gap Analysis enables organizations to understand where they stand compared to their goals, facilitating strategic planning and prioritization of initiatives. It acts as a blueprint for the necessary changes needed to bridge the identified gaps effectively, making it a vital tool in business analysis.

In contrast to the other options, a Gap Analysis does not focus on analyzing customer satisfaction levels, documenting user roles, or outlining specific software features. Those activities serve different purposes and align with various aspects of business management and software development rather than with the fundamental goal of identifying and analyzing the differences between current and intended processes.